Frequently Asked Questions

Where do you deliver?

Delivery destinations and charges depend on the product and delivery address. We currently offer shipping options for customers in the United Kingdom and selected international destinations. Check the delivery options shown at checkout and read our Shipping Policy.

How long will my order take?

Processing and delivery estimates vary by product, fulfilment partner and destination. Some products ship from outside the UK, so please don't assume next-day delivery. We cannot guarantee arrival before a particular event unless confirmed in writing.

Will my order come in one parcel?

Not always. Products sourced from different suppliers can arrive in separate parcels. Tracking will be shared when available.

Can I return an item?

Our Returns Policy describes return requests, damaged goods and your applicable statutory rights. Please contact us before sending a parcel back.

How do I contact Jaja Xpress?

Use our Contact page or email jaja-xpress-servicesltd@hotmail.com with your query and order reference if applicable.

Do Halloween items arrive before 31 October?

Not necessarily. Seasonal products may have different delivery times; please check the current estimate before ordering. We do not guarantee delivery before Halloween.