Terms of Service

Last updated: 22 October 2026

Welcome to Jaja Xpress. This website is operated by JAJA-XPRESS-SERVICES LTD ("Jaja Xpress", "we", "our" or "us"). These terms explain how customers can use jajaxpress.com and purchase products from us. Please read them before ordering. Nothing in these terms limits your statutory consumer rights.

1. About us and how to contact us

Business: JAJA-XPRESS-SERVICES LTD, United Kingdom. Our business correspondence address shown in our store's contact information is 66 Paul Street, London EC2A 4NA, United Kingdom. This is not a returns address. Customer support: jaja-xpress-servicesltd@hotmail.com. Telephone: +44 7999 393113. Please contact us if you need further company information.

2. Products and descriptions

We sell clothing, household products, gadgets, beauty accessories, pet supplies and other items displayed on our website. We try to keep product descriptions, photographs, sizes and prices accurate. Product colours may vary slightly by device. Please check descriptions, measurements, compatibility and any warnings before ordering. Availability can change and we will contact you if an item becomes unavailable.

3. Prices, payment and placing orders

Product prices and available payment options are shown before payment. Delivery charges and any taxes that we collect will be displayed during checkout before you place your order. We do not add optional paid services without your consent. Submitting an order is an offer to purchase; we will acknowledge the order and confirm whether it has been accepted. If we cannot supply an ordered product, we will contact you and issue any refund due for the unavailable item. If a price is clearly incorrect, we will contact you before proceeding.

4. Delivery and fulfilment

We use third-party fulfilment suppliers, including Zendrop, and products may be dispatched from outside the United Kingdom. Please read our Shipping & Delivery Policy for available destinations, rates, processing estimates and delivery arrangements. Where different suppliers dispatch items, one order may arrive in separate parcels. Delivery dates are estimates unless we expressly confirm a guaranteed date. Applicable legal rights regarding delayed, missing or undelivered goods remain unaffected.

5. Cancellations, returns and refunds

Eligible products have a 30-day change-of-mind return period under our voluntary policy, subject to the conditions described in our Returns & Refunds Policy. UK consumers also generally have a statutory 14-day cancellation period after receiving eligible online purchases. This is separate from rights for faulty, damaged or incorrectly described goods. Please contact us for instructions and the correct return address; do not send returns to our business correspondence address or to Zendrop without authorisation.

6. Product safety and appropriate use

Follow any supplied instructions, product warnings, age or size restrictions and safety guidance. Check suitability before using electrical products, cosmetics, health and pet-related products. Nothing in these terms excludes our legal responsibility to supply goods that meet applicable standards or your statutory remedies if they do not.

7. Accounts and website use

If you create a customer account, please provide accurate information and keep your credentials confidential. You must not misuse the website, interfere with its operation, attempt unauthorised access or use it unlawfully. We may restrict misuse of the site where appropriate, without affecting orders or rights that the law protects.

8. Website content and third-party services

The website's design, text, product photographs and other material may belong to us, our suppliers or their respective rights holders. They must not be copied or exploited unlawfully. The website operates on Shopify and may link to third-party websites or services, which have their own terms and privacy arrangements. See our Privacy Policy for how personal information is handled.

9. Responsibility and your legal rights

We are responsible for our obligations under the sales contract and applicable consumer law. Nothing in these terms limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights relating to goods. We do not exclude liability where doing so would be unlawful.

10. Changes and disputes

We may update these terms for future use. Changes do not retrospectively remove rights under orders already accepted. If you have a complaint, email us and we will try to resolve it. These terms are intended to be interpreted consistently with applicable UK consumer protection laws, without removing any mandatory consumer protections that apply where you live.

11. Customer service

For assistance, email jaja-xpress-servicesltd@hotmail.com. See also our Shipping Policy, Returns Policy and FAQs.